Return/Refund Policy

  If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

  Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions. 

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must be unwashed

  • Returned items must have no visible signs of wear or use

  • Returns/Refunds are unavailable for customized items

To initiate a return or exchange, please complete the following steps:

  1. Send a detailed email to info@bigkidcomfort.com with all relevant information

  2. Print your prepaid shipping label that you will receive by email

  3. Send all items back to us using the label provided

  It's just that simple.